Introduction

This Refund Policy outlines the circumstances under which refunds may be applicable for services offered by the Company. All payments made to the Company are subject to this policy unless otherwise stated in a written agreement.

1. Service Nature

As the Company primarily provides professional services, consulting, and customized solutions, refunds are generally not applicable once services have commenced, resources have been allocated, or work has been delivered.

2. Eligibility for Refund

Refunds, if any, will be considered only under the following conditions:

• Duplicate or erroneous payments
• Cancellation prior to service initiation (where applicable)
• Specific refund terms explicitly mentioned in a signed agreement or proposal

All refund requests must be submitted in writing with relevant transaction details.

3. Non-Refundable Items

• Fees for services already delivered or partially completed
• Custom or tailor-made solutions
• Administrative, processing, or third-party costs

4. Processing of Refunds

Approved refunds will be processed using the original payment method within a reasonable time frame, subject to internal review and banking timelines.

5. Final Decision

The Company reserves the right to evaluate refund requests on a case-by-case basis. All decisions regarding refunds shall be final and binding.